Service Agreements

Service Agreements

Maintenance work is critical for customers with a high production workload. That’s why BST offers annual maintenance visits with three different levels of service.

There are various options within each level of service. Your systems are cared for with our service and maintenance packages whether it is an annual service audit or a full maintenance package with on-site spare parts stock.

Overview

  BST
Basic Care
BST
Advanced Care
BST
Expert Care
Helpdesk
Flatrate
Service-Audit x x x -
Training x x x -
Spare part recommendation x x x -
Maintenance visit - x x -
Spare parts included - x x -
Software update - x x -
On-site spare parts stock - - x -
Travel time and costs incl. Optional Optional Optional -
Help desk flat rate Optional Optional Optional x
10% discount on spare parts Order within 30 days of service Order within 30 days of service Order within 30 days of service Order within 30 days of diagnosis

BST Basic Care

Services BST Basic Care:

  • Annual training, incl. consultation, improves operator knowledge and closes any knowledge gaps
  • A check of the system provides the opportunity to identify worn parts
  • If required, the field service employee can suggest improvements for the processes associated with the system

BST Advanced Care

Services BST Advanced Care:

  • All BST Basic Care services
  • The system's cleaning, maintenance, and optimization ensure that it performs properly. The preventative replacement of worn parts reduces the risk of a system failure
  • New functions through regular updates

BST Expert Care

Services BST Expert Care:

  • All BST Basic Care and BST Advanced Care services 
  • Insurance against machine failure with spare parts stock
  • Less cost for service visits
  • Simpler budget planning

Benefits

Software updates add new functions and ensure that errors are resolved

Regular maintenance by our service technicians helps prevent unexpected downtime

Regular training and tailored advice enable your operators to maximize their use of our products

Downtime is reduced by having spare parts on-site Cost of spare parts can be spread across five annual installments

Cost of spare parts can be spread across five annual installments

Simpler budget planning

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