Service Agreements
Maintenance work is critical for customers with a high production workload. That’s why BST offers annual maintenance visits with three different levels of service.
There are various options within each level of service. Your systems are cared for with our service and maintenance packages whether it is an annual service audit or a full maintenance package with on-site spare parts stock.
Overview
|
BST Basic Care |
BST Advanced Care |
BST Expert Care |
Helpdesk Flatrate |
|
|---|---|---|---|---|
| Service-Audit | x | x | x | - |
| Training | x | x | x | - |
| Spare part recommendation | x | x | x | - |
| Maintenance visit | - | x | x | - |
| Spare parts included | - | x | x | - |
| Software update | - | x | x | - |
| On-site spare parts stock | - | - | x | - |
| Travel time and costs incl. | Optional | Optional | Optional | - |
| Help desk flat rate | Optional | Optional | Optional | x |
| 10% discount on spare parts | Order within 30 days of service | Order within 30 days of service | Order within 30 days of service | Order within 30 days of diagnosis |
BST Basic Care
Services BST Basic Care:
- Annual training, incl. consultation, improves operator knowledge and closes any knowledge gaps
- A check of the system provides the opportunity to identify worn parts
- If required, the field service employee can suggest improvements for the processes associated with the system
