Remote support for fast problem solving


When the system comes to a halt unexpectedly, it is usually due to a minor problem. We are here to help identify the cause.  Our help desk responds quickly and works with your team to find a solution.  Troubleshooting can be done over the phone, via email, or by simulating the issue on one of our service simulators.

Employees are welcome to contact us directly. Please fill out the help desk support form  prior to contacting us. Remote maintenance is also an option. The service is billed according to the current service tariffs and the work recorded on the ticket. If you have opted for the helpdesk flatrate in advance, technical support is included free of additional charges

Our help desk experts are available from 8:00 am to 6:00 pm (CET). Our call center is also available around the clock to answer your questions.


Fast response times

Knowledgeable help desk staff with previous field service experience

No hidden costs with the help desk flate rate

Easier budgeting due to consistent costs with the flat rate

Helpdesk services billed on a case-by-case basis, with no flat rate

Fixed point of contact by product group

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